Last updated: 2026

in VoulX We strive to ensure our customers are satisfied with all their purchases, therefore we provide a clear and flexible return and exchange policy to achieve the best shopping experience.

Return and exchange period

The customer can request a return or exchange of the product within 14 days From the date of receiving the request, subject to the conditions outlined in this policy.

Return and exchange terms

The following conditions must be met for an application to be accepted:

• The product must be in its original condition and unused.
• All original cards and labels must be included with the product.
• The product must be inside its original packaging.
• Provide proof of purchase (order number or invoice).

Non-returnable products

Products cannot be returned or exchanged in the following cases:

• Products that are used or damaged due to misuse.
• Products that have had their identification tags removed.
• Products that are specially designed or modified based on customer requests.
• Products whose nature does not allow for return according to the applicable regulations.

Steps to submit a refund request

You can request a return or exchange through:

1. Contact customer service.
2. Provide us with the order number.
3. Explain the reason for the return or exchange.
4. Waiting for approval from the customer service team and sending shipping instructions.

Product inspection

After receiving the product, our team reviews it and ensures that it meets the return and exchange requirements, and then the customer is notified of the result of the request.

refund

Upon approval of the return request, the product value will be refunded using the same payment method used whenever possible, or by any other method approved by the store, within the period specified by the payment service provider.

Shipping fees

• If the reason for the return is an error in the order or a defect in the product, the store will bear the shipping fees.
• If the return is at the customer's request, the customer may bear the shipping fees according to the store's policy.

Product Replacement

The product can be exchanged for another size or color if it is available in stock, subject to the same exchange and return conditions.

The right to refuse the application

The store keeps VoulX We reserve the right to refuse any refund or exchange request that does not meet the conditions stated in this policy.

Policy amendment

The store has the right VoulX The return and exchange policy may be modified at any time, and modifications will become effective as soon as they are posted on the website.

Contact us

If you have any questions about our return and exchange policy, you can contact our customer service team via the page. Contact us Or through the official communication channels of the store. VoulX.